Returns & Exchanges
At Mainstream, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of receipt, provided they are in their original, unused condition.
Initiate Your Request
Contact our customer service team via email or through our online portal with your order number and the reason for the return.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is securely packed to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our main distribution center.
Inspection and Refund
Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing