Frequently Asked Questions
Everything you need to know about shopping with Mainstream
What are your shipping times and costs?
We offer standard and expedited shipping options. Delivery typically takes 3-7 business days depending on your location, with free shipping available on orders over a certain threshold.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are the products on Mainstream covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team immediately.